Virtustructure is a hosting and control platform for AI agent containers, workflows, and related infrastructure. Privacy expectations differ depending on what you deploy, what providers you connect, and how your environment is exposed.
What We Collect
We collect the information you provide when you create an account, subscribe, contact us, or use the platform. That can include your name, email address, authentication details, billing identifiers, organization details, and any information you choose to place inside your hosted environment.
We also collect operational data needed to run the service, such as logs, usage events, IP addresses, browser metadata, container status, API activity, and billing or metering records tied to agent runs, model usage, and platform consumption.
Payment And Billing Information
When you subscribe to a paid plan, payment processing is handled by our third-party payment processor, Stripe, Inc. Your payment card details (card number, expiration date, CVC) are transmitted directly to Stripe through their secure payment elements and are never stored on or transmitted through our servers.
We receive and store limited billing information from Stripe, including the last four digits of your card, card brand, expiration date, billing address, and transaction history. We use this information to display billing details in your account, generate invoices, and resolve billing inquiries.
Stripe collects and processes personal data in accordance with their own privacy policy (https://stripe.com/privacy). By using Virtustructure, you acknowledge that Stripe may independently collect data such as device information, IP address, and browser metadata when processing your payments.
How We Use Information
We use information to provide and improve the platform, authenticate users, provision infrastructure, meter usage, process billing and payments, send invoices and receipts, prevent abuse, troubleshoot incidents, communicate with you, and comply with legal obligations.
If you connect third-party services, models, APIs, or billing tools, the data required to complete those requests may be processed through those providers as part of operating your workloads.
We may use your billing and usage data to send you transactional communications including payment confirmations, billing receipts, subscription renewal notices, failed payment alerts, and pricing change notifications.
Hosted Containers And Customer Content
Your Virtustructure environment may include remotely accessible containers, agent workflows, websites, APIs, data stores, and other workloads that you choose to run. You control what is deployed there and are responsible for the content, data, secrets, model keys, and services you place into that environment.
We may process or store technical data needed to operate the hosting service, but you remain responsible for the lawfulness, security posture, and configuration of the workloads you deploy.
Sharing
We share information only as needed to run the service, including with infrastructure, authentication, payment processing, analytics, support, and model providers. Specifically, we share billing and payment data with Stripe to process transactions, manage subscriptions, prevent fraud, and comply with financial regulations.
We may also share information if required by law, to enforce our terms, or to protect the rights, safety, and security of Virtustructure, our users, and the public.
We do not sell your personal information.
Cookies And Tracking
We and our service providers, including Stripe, may use cookies, pixels, and similar technologies to authenticate sessions, remember preferences, analyze usage patterns, and detect fraud. Stripe may set its own cookies when you interact with payment forms to support fraud prevention and compliance.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform, including payment processing.
Retention And Security
We keep information for as long as reasonably necessary to operate the service, satisfy contractual obligations, resolve disputes, maintain records, and meet legal requirements. Billing records and transaction history may be retained for up to seven years to comply with financial and tax reporting obligations, even after account closure.
We use reasonable administrative, technical, and organizational safeguards, but no system is perfectly secure. You are responsible for safeguarding your own credentials, API keys, secrets, and data inside the environments you control.
For detailed information on our data retention practices, see our Data Retention Policy.
Your Choices And Rights
You can update certain account information from within the product and may request account closure subject to outstanding billing, legal retention, or abuse-prevention needs. Removing data from your hosted workloads may not immediately remove all backups, logs, or billing records.
If you use third-party identity providers, models, or APIs, their privacy practices also apply to the information sent to them.
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights, contact us at support@virtustructure.com. We will respond to requests within the timeframe required by applicable law.
Changes To This Policy
We may update this privacy policy from time to time. If we make material changes, we will notify you by email or through the platform before the changes take effect. Your continued use of the platform after the updated policy takes effect constitutes acceptance of the changes.